JAPAN TIME: Nov / 21 / 2024 06:02 PM (JST)
  1. TCV｜japan used car/japanese used car
  2. RAO INTERNATIONAL CO.LTD
  3. User Review
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User Review

Make it Possible with Rao international.Rao International Co., Ltd. was established 28 years ago and is now one of Japan's fast-growing automobile exporters of pre-owned and reconditioned used vehicles.With 20 years of experience in the Japanese and worldwide automotive industry, we have been able to build strong and lasting business relationships with car dealers and major auctioneers across Japan. As a result, we are able to obtain automobiles at highly competitive prices.

Total rating

Total Score4.4 385 reviews
Accuracy of Information4.3
Communication4.4
Time of Delivery4.6
Recommend this Seller?
YES
340
NO
45

Recent 6 months

Total Score
3.3 2 reviews
Accuracy of Information5.0
Communication2.5
Time of Delivery2.5
Recommend this Seller?

YES 1

/

NO 1

*The data is summarized from January 2011.

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45 reviews found

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NO 2017 Volkswagen Golf Variant

Buyer:
KENYAMwa****
Date:
Jun / 21 / 2024 (JST)
Accuracy of Information:
5.0
Communication:
1.0
Time of Delivery:
2.0
Very poor communication skills, Even ignoring messages so that you have to ask the same thing more than once

NO 2017 Mazda CX-5

Buyer:
UGANDAahm****
Date:
Apr / 14 / 2024 (JST)
Accuracy of Information:
3.0
Communication:
4.0
Time of Delivery:
5.0
I didn’t receive spare key and the seller insisted CIC stopped the shipment he isn’t ready to resolve this issue

NO 2016 Toyota AQUA

Buyer:
HONG KONGJoh****
Date:
May / 26 / 2022 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
5.0
The car I received has many body damage which does not shows on the TCV ad. I complaint to TCV but no response at all
Reply to comment:
Thank you for your valuable feedback. We’re so sorry that the service request was not completed to your satisfaction. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. For any questions or concerns, please feel free to contact us at any time during our operating hours: 9 AM-5 PM, Monday-Friday. Kind regards, Rao International Co., Ltd.Japan.

NO 2008 Suzuki Swift

Buyer:
ARUBARed****
Date:
Mar / 13 / 2022 (JST)
Accuracy of Information:
2.0
Communication:
1.0
Time of Delivery:
1.0
Seller forces you to remove car-check but takes 50+ days to assign shipping. Customs in my country requires that the invoice have the price of the car and shipping notes separately. I asked for assistance and got rejected accompanied by the most ridiculous excuse in my 15 years importing cars. So I had to incur additional fees because of problems caused by not having the proper invoice format. This was the first and last car with this company.

NO 2011 Mitsubishi RVR

Buyer:
SAINT LUCIATer****
Date:
Jan / 14 / 2021 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
3.0
Disgusted with this seller. The vehicle described was totally different from the rubbish received. This seller is not willing to compensate for the faults that i am now required to fix. Would not recommend purchasing from this seller to anyone!

NO 2013 Nissan Bluebird Sylphy

Buyer:
KENYAsli****
Date:
Sep / 19 / 2020 (JST)
Accuracy of Information:
1.0
Communication:
5.0
Time of Delivery:
5.0
Received the car with a huge dent to the back, with scratch marks covered with metallic coat paint. Seller walked away with the quote & quote lie, "The vehicle has no auction sheet". Word of advice, only buy car from RAO INTERNATIONAL LTD, if they have sent you the auction sheet (double check that its the original one). Other than that, car drives well and feels good.
Reply to comment:
Dear Sir/Madam, Thank you for your feedback and that was used vehicle .some scratches have but condition was good no any accident history. Next time be carful .Hop you will do continue business with us. Best Wishes , Muhammad, Rao International Co.,Ltd. Japan.

NO 2007 Volkswagen Golf

Buyer:
UNITED KINGDOMPau****
Date:
Sep / 15 / 2020 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
I have processed over 100 vehicles from Japan so far this year and to say I am so disappointed with this car is an understatement. This car has lots of damage and its been hit on the driver side rear wheel and is now at the wrong angel. There are numerous warning lights on which is probably down to the damage. I would highly recommend anybody buying from this company in the future have the cars checked thoroughly before buying it.

NO 2014 Toyota Land Cruiser Prado

Buyer:
BURUNDIDis****
Date:
Apr / 10 / 2020 (JST)
Accuracy of Information:
1.0
Communication:
1.0
Time of Delivery:
1.0
It seems the tyres on my car have been changed. The seller is saying from his message that TCV bought 4 tyres for replacement for my car but I have received the car yesterday but I have to change all 4 tyres. I'm asking him to help to find out who changed my tyres but he don't want to hepl. I'm your client since 2013 and is the first time this kind of incident happen to me. I want my tyres. you can contact KENCONT CFS to find out in which state the car have been received by them.
Reply to comment:
Dear Sir, Thank you for your comments. I have already told you that Quality Inspection had stopped the Inspection of your Prado due to Tyres were not Good .Suddenly bought another Tyres fixed for clear the Quality Inspection and loaded on the Board. That vehicle was very good condition no any accident history not mechanical issue. Sorry for the inconvenience. In future we will be very careful. Best Regards, Muhammad,

NO 2014 Honda Insight

Buyer:
IRELANDFor****
Date:
May / 09 / 2019 (JST)
Accuracy of Information:
3.0
Communication:
5.0
Time of Delivery:
5.0
Some damages on the car were concealed in the displayed pictures of the car. Not satisfied with the car.
Reply to comment:
Dear Valued Customer, How are you. Thank you for your comments but I want say that we have sold that car as it is showing the pictures . Here is very expansive to repair the dent and scorches. You are not satisfied from our service .We never sold bad car to you. Also sold very small margin. Our try to satisfy our customer. But unfortunately that car has used car not new car Sir. Sorry for the inconvenience. Best Regards, Muhammad, Rao International Co.,Ltd. ==================================

NO 2007 Volkswagen Jetta

Buyer:
BAHAMASsam****
Date:
Apr / 17 / 2019 (JST)
Accuracy of Information:
3.0
Communication:
2.0
Time of Delivery:
5.0
The Pictures did not show all the cosmetic flaws with the car. Fabric Hanging from the roof (hot glued to the side panels) and door panels also the trunk struts is broken and was tied with a piece of cloth. Making the trunk slam when closing I've spent more money on cosmetic repairs that I wanted. I was told there was no issues with the vehicle and when i contacted the company in regards to the vehicle it got no resolve.

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