Get familiar with TCV.

1. Proceed to the registration page. Proceed to the registration page. (Open in new window)
   You can access to the registration page by clicking "Sign up (FREE)" button at the bottom of top page.You can access to the registration page by clicking "Sign up" button at the top of every page.

   

2. In the registration page, enter your Email address and click "Sign up" button.
3. A confirmation email will be sent to the Email address you have entered. Open the email and click "Enter Your Information" to proceed.
   (NOTE: You need to enter your basic information to complete the registration.)

   

4. Fill in the registration form on the link page and click "Confirm" button at the bottom. You will proceed to the confirmation page.Fill in the registration form on the link page and click "Next" button at the bottom. You will proceed to the confirmation page.

   

5. After confirming the registration form, click "Submit" button to complete the process.
6. Now continue to look for your dream vehicle!

Please check the error message and follow the corresponding instruction below.

Error Message: "Email Address already registered"

In case you have never registered to TCV before, please contact our Customer Support Center or Local Offices by message or on the phone.

Contact Us

Please check the error message and follow the corresponding instruction below.

Error Message: "Access Denied"

Error Message: "Your ID and password do not match"

"I forgot my login ID"

"I forgot the password"

When you tried logging in with your correct ID and password but still cannot login:

Please check the following setting on your computer.

Is the clock on your computer correctly set?

→ Please set the date, month and year correctly to fit your time zone.

Did you disable cookies on your web browser?

→ Please change the browser setting to allow cookies.

Do you have your windows firewall set properly to allow TCV?

→ Please unblock tc-v.com in the firewall setting.

Please check the System Requirements as below and try logging in with the supported system:

OS : Windows Vista, Windows7, Windows8.1, Macintosh, Android, iOS

Browser : Latest version of Internet Explorer, Google Chrome, Firefox

Still have a Problem?

Please contact our Online Customer Support or Customer Support Center (Local Offices) for further help.

Contact Us

Please follow the steps below to retrieve your login ID.

1. Click "Log in" button at the top of the page.

   

2. Click "Forgot your ID?" option located below the ID text box.

   

3. Enter your email address and click "Next".
4. Our system will automatically send you your Login ID to the registered email address.

Please follow the steps below to retrieve your password.

1. Click "Log in" button at the top of the page.

   

2. Click "Forgot your password?" option located below the password text box.

   

3. Enter your Login ID and click "Next".
4. Enter your email address and date of birth, then click "Next".
5. Our system will automatically generate a password and send it to you.
6. Please change your password soon after you login to TCV, to ensure that you can easily remember the password.

We are offering following topics in our newsletter:

• Recommend Vehicle
• Popular Vehicle Ranking
• Popular Model Catalogs
• Local Contents
• etc.

Benefits of subscribing to the newsletter :

By subscribing to our newsletter, you may catch up with the latest news and stocks on TCV!

Please follow the steps below :

1. Visit the newsletter setting page.

   

2. Tick in "Subscribe" to receive newsletter.
3. Enter your email address
4. Click "Submit" to complete.

NOTE: If you want to unsubscribe our newsletter, tick in "Unsubscribe" in the step 2.

Please note that you may receive a few newsletters even after you unsubscribe the newsletter, until your email address is completely deleted from our mailing system.

To get the accurate Total Price including Ocean Freight, Insurance Fee and etc., please contact each seller for exact information.

What is an FOB Price?

Contact Seller

You can check the estimated Total Price by using calculation function on TCV.

To calculate the Total Price, you need to set your country and the nearest port with the steps below.

1. Please set the country and the nearest port on the vehicle's detail page.

   

2. Choose whether you would like to get Marine Insurance and Pre-shipment Inspection.

   

3. Click "Calculate" to get the estimated Total Price.

   

Contact Seller

You can find detailed information of vehicles from each vehicle's detail page.

The following specific vehicle information can be found:

• Photos of the vehicle
• Model Code
• First Registration Year / Month
• Mileage
• Transmission
• Engine Capacity (Displacement)
• Fuel Type
• BodyStyle
• Steering
• Exterior Color
• Interior Color
• Drive Type
• Number of Doors
• Number of Seats
• Dimension
• Condition

You may find the Options of the vehicle as below:

You can find the Options of the vehicle as below:

• Airbag
• Anti-Lock Brakes
• Air Conditioner
• Remote Keyless Entry
• Navigation System
• CD Player
• Power Windows
• Sunroof
• etc.

Click Here to See Vehicle Catalog.

NOTE: Please contact the seller to know the customized specs of vehicles (e.g. Alloy Wheels, etc).

• Incoterms

  "Incoterms" is an abbreviation word for "International Commerce Terms".

  Incoterms signifies common trade terms, which explains the coverage of risks and costs of a seller or a buyer.

• FOB (Free on board)

  "FOB" is an Incoterms which the seller covers costs and risks until the goods pass the rails of vessel at the named port of loading.

  The buyer has to bear all the costs and risks of loss or damage of the goods from that point.

  The seller takes the responsibility to clear the goods for export.

  FOB is only used for sea or inland waterway transport in some countries.

• CIF (Cost Insurance and Freight)

  "CIF" is an Incoterms which the seller covers costs and risks until the goods pass the rails of vessel at the named port of loading.

  The seller pays the necessary inland costs and ocean freight to deliver the goods to the named port of destination, and also procures marine insurance.

  The seller is only required to obtain minimum insurance coverage.

  However, the risks of loss or damage of the goods and any additional costs due to the events occurring after the time of delivery are transferred from the seller to the buyer.

• C&F (Cost and Freight)

  "C&F" is an Incoterms which the seller covers costs and risks until the goods pass the rails of vessel at the named port of loading.

  The seller pays the necessary inland costs and ocean freight to deliver the goods to the named port of destination.

  However, the risks of loss or damage of the goods and any additional costs due to the events occurring after the time of delivery are transferred from the seller to the buyer.

  The seller takes the responsibility to clear the goods for export.

• Bill of Lading

  "Bill of Lading" is a document issued by a carrier as proof for receipt of goods, and acts as a contract of carriage.

  Bill of Lading describes the goods and details of intended voyage, and specifies the conditions for transport.

• Invoice

  "Invoice" is a document sent by the seller to the buyer.

  The Invoice contains a list of goods sold to the buyer.

  It shows the name and the address of the buyer and a detailed description of the goods.

  It includes details of the product, quantity, price, delivery point, charges and other significant details of the transaction.

• Information details (Proforma Invoice)

  "Information details (Proforma Invoice)" is a draft of seller's bill to the buyer.

  It is a quotation sent from the seller to the buyer containing description of goods to be delivered.

  It includes the product details, quantity, value, buyer's name and address etc.

  Based on the Proforma Invoice, the buyer decides whether to proceed to order.

• Information details (Proforma Invoice)

  “Information details” is information display panel on TCV Message Details page.

  The panel will appear after you make an offer for a vehicle and disappear when you place an order.

  You can check the product details, value, Incoterms, delivery information and other information required to place an order here.

  If there is any missing information, you can submit the information by “Contact the Seller” button.

  When the required information is filled, you can proceed to order by “Order Item” button.

• T/T

  "T/T" is an abbreviation word for "Telegraphic Transfer".

  It is the method of transferring money by bank.

  It is also known as "Wire Transfer".

  The paying amount is transferred by telegram and user should receive an receipt as a sending proof.

  This slip is called "T/T Copy".

• SWIFT Copy

  "SWIFT Copy" is a print of telegram for transferring payment by T/T.

  It includes bank name, name of remitter, transferring amount, receiving account, etc.

  It can be used as a proof for sending payment.

  User can ask the bank to get SWIFT Copy.

• Pre-Shipment Inspection

  "Pre-Shipment Inspection" is an official vehicle inspection conducted by inspection companies.

  Some countries require these inspections to be done before importing the vehicle.

  Please note that "Car Info Check" is not an official inspection and Pre-Shipment Inspection should be done separately.

Select your country to check the vehicle import regulations.

NOTE: Please also check import regulations with the local authorities for the latest updates by yourself

• Africa

  • Botswana

  • Burundi

  • DRC

  • Ghana

  • Kenya

  • Lesotho

  • Malawi

  • Mozambique

  • Namibia

  • Nigeria

  • Rwanda

  • South Sudan

  • Swaziland

  • Tanzania

  • Uganda

  • Zambia

  • Zimbabwe

• Caribbean

  • Antigua and Barbuda

  • Aruba

  • Bahamas

  • Cayman Islands

  • Curacao

  • Dominica

  • Jamaica

  • Saint Kitts and Nevis

  • Saint Vincent and the Grenadines

  • Trinidad and Tobago

• North America

  • Canada

  • United States

• Central and South America

  • Chile

  • Guatemala

  • Guyana

  • Suriname

• Oceania

  • Australia

  • Kiribati

  • Nauru

  • New Zealand

  • Papua New Guinea

  • Samoa

  • Solomon Islands

• Western Europe

  • United Kingdom

• Eastern Europe

  • Georgia

  • Russian Federation

• Southern Asia

  • Bangladesh

  • Myanmar

  • Pakistan

  • Singapore

  • Sri Lanka

  • Thailand

• Central Asia

  Central Asia

  • Mongolia

• Africa

  • Botswana

  • Burundi

  • DRC

  • Ghana

  • Kenya

  • Lesotho

  • Malawi

  • Mozambique

  • Namibia

  • Nigeria

  • Rwanda

  • South Sudan

  • Swaziland

  • Tanzania

  • Uganda

  • Zambia

  • Zimbabwe

• Caribbean

  • Antigua and Barbuda

  • Aruba

  • Bahamas

  • Cayman Islands

  • Curacao

  • Dominica

  • Jamaica

  • Saint Kitts and Nevis

  • Saint Vincent and the Grenadines

  • Trinidad and Tobago

• North America

  • Canada

  • United States

• Central and South America

  • Chile

  • Guatemala

  • Guyana

  • Suriname

• Oceania

  • Australia

  • Kiribati

  • Nauru

  • New Zealand

  • Papua New Guinea

  • Samoa

  • Solomon Islands

• Western Europe

  • United Kingdom

• Eastern Europe

  • Georgia

  • Russian Federation

• Southern Asia

  • Bangladesh

  • Myanmar

  • Pakistan

  • Singapore

  • Sri Lanka

  • Thailand

• Central Asia

  • Mongolia

View Car Ranking

You can check exchange rates for today.

NOTE: The exchange rate is for reference only.

NOTE: Exchange rates applied to the actual payment may vary due to the remittance date, banks etc.

Check Exchange Rate

Think you can't afford a car on your income?

Test Your Potential

1. Select the vehicle that you would like to get more details of.
   You can make inquiries from Vehicle Detail's page.
   Select the vehicle that you would like to get more details of.You can make inquiries from the following pages:

   • Vehicle Detail's page
   • Search Result page
2. Tick the check box of the pre-set questions
3. Write your inquiries to the comment box
4. By clicking the red "Send" button, your massage will be sent to the seller.
   *You need to be a registered member to make inquiries.

   

   How to Register to TCV Membership.

Once the seller replies your message, you will receive a notification by email. Please login to My TCV for checking the seller's replies.

Learn How to Use Message System on TCV

Contact Us

Let's send messages to the seller for more detailed information about the vehicle before purchasing.

We advise you to make the following points clear during the negotiation:

• Item Price and Incoterms (FOB/C&F/CIF)
• Other relevant costs
• Condition of the Item
• Payment terms and Payment Due Date

Learn Trade Terms

NOTE: Please use genuine Invoice issued by TCV system. Do not accept any Invoice with recipient bank account which is not "TCV Corporation".

• Sales Agreement: Please check if the conditions of the Sales Agreement is based on the negotiation with the seller. If it is different from your understanding, please negotiate with the seller again before placing an order.
  NOTE: The Sales Agreement is written on the Information details (Proforma Invoice) table on Message Details page.
  NOTE: The Sales Agreement is a special clause of the Vehicle Sales Agreement for TCV and Terms of Invoice.

  

• Confirm the existence of the vehicle: Some sellers sell vehicles not only to overseas buyers but also to domestic buyers. Make sure to ask the seller if they have the vehicle when you make a payment.

You can check the messages with the seller from My TCV.

You may check the messages from sellers on My TCV.

Please click "Negotiation List" on My TCV.

You can open the message from the seller by selecting the item from the list.

Please click "Negotiation List" on the left column of My TCV.

Message Details page will open when you select the item from the list. You can read the message from the seller in the Message Details page.

If you would like to reply the seller's message, or you would like to add comments to your last message, please click "Reply" button.

You can attach a file up to 5MB.

If you want to reply to the seller's message, or you want to add comments to your last message, please click "Reply Message" button.

You can attach a single file up to 5MB.

NOTE: Supported File Format: BITMAP, JPEG, PNG, TIFF, PDF.

Pre-shipment Inspection is obligatory in some countries.

NOTE：It is buyer's responsibility to check the latest import regulations before purchase. Please contact the local authorities and make sure you purchase the right vehicle.

• First Registration Year / Month
• Manufactured Year / Month
• Engine Capacities
• Steering (Right or Left)

Learn Trade Terms

Get Quote of Total Price

Contact Seller

You can review your order from "Negotiation List" on My TCV.

To confirm the latest Invoice details, click the Invoice Number on the Message Details page of the item, or click "Your Transaction Detail".

Review your order from "Order List" on My TCV.

Amend Order Details

You can amend the order information only if you get your seller's agreement on the change.

To apply for an amendment, please follow the steps below:

1. Open the Message Details page from "Negotiation List" on My TCV.
2. Click "Your Transaction Detail" to check your current Invoice.
3. Click "Ask the seller to change the Invoice" at the bottom section.
4. Change details and click "Confirm" to proceed to confirmation page.
5. Click "Send" to submit the request.
6. Your amendment request will be applied after the seller confirms the change.

1. Open the Message Details page from "Order List" on My TCV.

   

2. Click "Ask the seller to change the Invoice" at "Transaction Information" section.

   

3. Change details and click "Confirm" to proceed to confirmation page.
4. Click "Send" to submit the request.

   

5. Your amendment request will be applied after the seller confirms the change.

NOTE: You cannot edit the following details.

• Seller information
• Vehicle information
• Port of destination information

NOTE: You cannot edit the invoice after payment confirmation process is done and the scan of shipping document is uploaded by the seller.

In case you need a specialized invoice for inspection, customs, etc., please contact the seller and ask for the invoice for your use.

CASE: PAYMENT IS NOT YET DONE

Cancel Case: PAYMENT HAS BEEN DONE

Please check the following important points before making a payment.

• Payment must be made in the same currency as is stated on the Invoice.
• Payment for multiple Invoices in one remittance is not accepted. Please make payments seperately.
• In case the payment has to be splitted into two or more remittances, please tell the seller about the payment schedule. The last payment must be received by TCV within one month from the first payment. Please attach T/T copies for each remittance on the message thread.
• In case the remittance is made under the different name from the consignee on the Invoice, please inform us of the exact same name of the account holder by submitting Payment Notification.

Please follow the rules above to avoid troubles. Here are some buyer voices regarding the trouble cases:

• "Payment had been exchanged to a different currency from the one on the Invoice, because I didn't tell the bank teller to send the payment in the same currency as is stated on the Invoice. I had to make payment again."
• "Payment process had been cancelled, because I made payments for multiple Invoices in one remittance. I should have made one payment for each."
• "Transaction had been cancelled, because I didn't tell the seller about my payment schedule."
• "Payment process took a long time because I didn't send the Payment Notification even though I used a different paying account from the Consignee."

Payment Notification

When you have any concerns regarding payments, please feel free to contact our Online Customer Support.

Contact Us

In case you have any trouble and cannot make the payment before due date, you can try negotiating with your seller to extend the payment due date.

Please contact your seller for the payment schedule via message system on My TCV.

NOTE: TCV cannot extend the Payment Due Date because the invoice is the formal contract between the seller and the buyer.

Please follow the instruction below to submit "Payment Notification":

1. Open Message Details page from "Negotiation List" on My TCV.Open Message Details page from "Order List" on My TCV.

   

2. Click "Payment Notification"

   

3. Type in Wiring Date, full remitter's name and attach T/T slip or SWIFT copy with account holder's name.
4. Click "Send" to complete "Payment Notification".

   

After you submit "Payment Notification", you can check the payment process status from "Order List" on My TCV.

The transaction status is displayed as an icon and text message on upper part of Message Details page.

When the status says "You have sent Payment Notification to the Supplier": Your payment has not yet been confirmed.

When the status says "You have received payment confirmation from TCV.":

Your payment has been fully confirmed and TCV had notified your seller about payment confirmation. You will also receive a payment confirmation email after your payment is received and confirmed by TCV.

NOTE: Depending on the international money transfer route of your payment, or due to holidays in Japan, it may take more than 2 weeks until your payment arrives to Japan.

Payment Notification

If any problem occurs for confirming your payment, we will let you know by "Important Notification" on My TCV. Please respond to the "Important Notification" in order to proceed the payment process.

CASE: PAYMENT HAS BEEN DONE ALREADY

Contact Us

1. Inform your seller about your intention immediately and ask your seller to start the cancellation process with TCV.
2. Then you also need to contact TCV through "Mail Us" about your intention. Please also tell us the reason for the cancellation.

Cancel Transaction Before Making Payment

The pre-shipment inspection will be conducted for the applied vehicle by the seller after TCV confirms your payment.

NOTE: If you need the Intertek inspection, you have to apply for the "MOZ Number".
Please follow the steps below to get the "MOZ Number".

1. Please contact your local agency of Intertek and ask for "MOZ Number" Intertek Mozambique: http://www.intertek.com/contact/ema/mozambique/
2. Tell the "MOZ Number" to your seller, so that he/she can proceed the Intertek Inspection in Japan.
3. After the inspection is done, the result will be informed by email.

After you get the Shipping Schedule from your seller, please edit the Shipping Document Delivery Address on Message Details page of My TCV.

You will receive the shipping document (Bill of Lading or B/L) on My TCV in around 1 week after the departure of the vehicle.

When the seller uploads a copy of shipping document, the transaction status will move onto "Document Received". You can check the document from the Message Details page.

In case there are any mistakes in the document, please ask the seller to amend the document.

Information which you'd better especially check on B/Ls are:

• Consignee details
• Notify Party details
• Destination Port details
• Final Destination details
• Chassis Number

When you receive the original document by delivery service, please hand in the paper to the appointed local logistic agent as soon as possible.

NOTE: Please be noted that the issuance of shipping document may delay due to the holidays in Japan.

To find out your nearest logistic agents, please check our Local Pages.

Local PageLocal Page

When the vehicle arrives at the destination port, vessel company will inform the Notify Party. Even though you have set the Notify Party yourself, whole clearing process will be done by the appointed local logistic agent as long as you have passed the shipping documents to the agent. (You have nothing to do while clearing!)

NOTE: Clearing process requires a special handling license and you cannot clear the vehicle by yourself without the license. Please ask the logistic agent to clear the vehicle with your shipping documents.

Clear Vehicle at Port

Please contact the local Tax Office or the logistic agent for more information (amount, paying method, etc.).

Some logistic agents offer Door to Door service, which is a service you can receive the vehicle at your house door.

Basically, there are three receiving methods:

• Receive the vehicle at the destination port.
• Receive the vehicle at your house door (carried by logistic agent driver).
• Receive the vehicle near your house (carried by car carrier).

When the vehicle has to pass the country border while transporting, the logistic agents must be changed at the border.

You can also check our Local Page for some more details:

Local PageLocal Page

In case you have not yet received the vehicle after a considerable period from the estimated arrival date, or if there is any problem about the vehicle, please file a complaint from the link below:

File a ComplaintFile a Complaint

NOTE: In case the transaction has been made outside the TCV system, we cannot guarantee any payment security nor arbitrate between you and the seller. Please deal with sellers using TCV system for your security.

After the whole transaction is completed, please give a feedback and ratings to the seller. Your sincere feedback helps every other buyer.

Please give a feedback with the steps below:

1. Click "Feedback" on My TCV, and click "Leave Feedback" of the transaction you would like to leave a feedback to.Click "Feedback" at the left menu on My TCV, and select the transaction you would like to leave a feedback to.
2. Choose whether you would like to recommend this seller to the other buyers.
3. Rate the seller with Five Stars. (1: Poor to 5:Excellent)
4. Add any comments about your transaction.
5. Click "Send" to submit the feedback.

   

NOTE: You can leave a feedback either 1 month after the seller uploads shipping documents to My TCV, or after you changed your transaction status to "Item Received".